Complaints

What do I do if my product is damaged?

If your product is damaged, you can complain about this with our customer service. Please take a photograph of the product including the packaging so that we can establish whether the damage has occurred during shipment or during production. Please contact us at info-uk@photo.gifts.
You do not need to send the damaged product back to us.

What do I do if the delivery does not correspond to my order?

If the delivery does not correspond to your order, please first check your order data alongside the invoice. If your order does not agree with the order data, please inform our customer service.

What do I do if my product shows colour deviations?

If your order deviates in colour from your template, this is usually due to the settings on your monitor. Our printers are checked regularly and print your image corresponding to your template. If your product shows extreme colour deviations, please inform our customer service and send us a photo of your product.

What do I do if my image is blurred or fuzzy?

If your image is fuzzy or blurred, this is usually due to the resolution of your photo not being suited to the selected image size, or the original photo being blurred. Unfortunately we cannot accept any complaint made on the basis of low resolution. Therefore, make sure you test during the order process whether the resolution of your photo is sufficient for the desired format.

What do I do if the accessories I ordered are damaged?

If your accessories are damaged, you can make a complaint about this within 14 days. For this, please inform our customer service.

What do I do if a part of my order is missing?

In the unlikely case that your delivery is incomplete, please contact our customer service. We will of course immediately take care of your missing products. Please note that products with different packaging formats will be sent separately. Therefore, there can be up to 3 deliveries.

Is my money refunded in the case of deficient goods?

Unfortunately, reimbursement of your money for individually-manufactured products is not possible. Our products are manufactured individually in accordance with your guidelines and cannot be used after a return. In accordance with § 312d Paragraph 4 No. 1 , German Civil Code, there is no right to revocation in the ordering of goods that are produced to customer specification or clearly tailored to the personal requirements of the customer. For this reason, you have no right to revocation in ordering canvas prints with individual overprint in accordance with the German Civil Code contract for work. If your product is damaged or parts of the delivery are missing, please contact our customer service. Of course, in the case of valid complaint, we strive for reasonable later improvement. In the unlikely case that we, after two attempts at later improvement, have still not delivered a flawless product, we are of course prepared to refund you your money as the law prescribes.